Suzie is the CRM Manager at Harper James, specialising in ensuring the firm’s CRM systems support the business effectively, rather than the other way around. She works closely with teams across the firm to streamline processes, enhance data quality, and ensure day-to-day systems are intuitive and efficient to use.
With over 15 years’ experience across operations, customer experience and CRM, Suzie brings a practical, solutions-focused approach to her work. She is particularly skilled at simplifying complex challenges and implementing scalable changes that deliver lasting impact. Her focus is on improving collaboration across teams and creating more seamless, joined-up experiences for clients.
Outside of work, Suzie enjoys a busy home life with her two children and two spaniels, who ensure there is never a quiet moment
