We are committed to providing high quality legal advice and pride ourselves on our high standards of client care.  Sometimes however, things can go wrong, and if they do, we need you to tell us so that we can do what we can to resolve the problem.

Firstly, please contact the person who is doing the work for you and let them know your concerns, hopefully this will allow any problems to be dealt with at an early stage.  If you are not happy with the response that you receive then please contact the person responsible for supervising the work that is being done for you.  They will investigate the problem and try to resolve the issue to everyone’s satisfaction.

If that fails, or you would like to make a formal complaint, please contact our Head of Client Services, Kate Wright who can be reached by phone on 0800 689 1700, by email at,  or by writing to her at Harper James, Floor 5, Cavendish House, 39-41 Waterloo Street, Birmingham, B2 5PP.

Our Complaints Policy can be found here.

What to do if we cannot resolve your complaint:

The Legal Ombudsman service has been operational since 6 October 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately. However, before you contact the Legal Ombudsman, you must first register an official complaint with us.  Before the Legal Ombudsman accepts a complaint for investigation they will check that you have tried to resolve your complaint with us first

Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve the  Legal Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.

The  Legal Ombudsman’s contact detail are:

Legal Ombudsman
PO Box 6167
Slough, SL1 0EH

Telephone: 0300 555 0333 between 9am to 5pm




In summary:


We are authorised and regulated by the Solicitors Regulation Authority (SRA); our SRA ID number is 612099.  The SRA can assist you if you have any concerns about our behaviour. For more information please visit

Our offices

A national law firm

A national law firm

Our commercial lawyers are based in or close to major cities across the UK, providing expert legal advice to clients both locally and nationally.

We mainly work remotely, so we can work with you wherever you are. But we can arrange face-to-face meeting at our offices or a location of your choosing.

Head Office

Floor 5, Cavendish House, 39-41 Waterloo Street, Birmingham, B2 5PP
Regional Spaces

Stirling House, Cambridge Innovation Park, Denny End Road, Waterbeach, Cambridge, CB25 9QE
13th Floor, Piccadilly Plaza, Manchester, M1 4BT
10 Fitzroy Square, London, W1T 5HP
Harwell Innovation Centre, 173 Curie Avenue, Harwell, Oxfordshire, OX11 0QG
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A national law firm

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