This pre-recorded webinar will be published on Thursday, 4 December 2025.
When outages or breaches hit, they don’t just knock your systems offline – they drain cash flow, disrupt operations and damage hard-won reputation and customer trust. Whether you’re part of a supply chain or directly affected, the right preparation and response can make all the difference between recovery and lasting damage.
In this practical session, Senior Commercial solicitor Ed Kilner and Data Protection & Privacy solicitor Becky White will explore how to build resilience before an incident strikes and respond effectively when it does.
Complete the form below and watch our outages, breaches and business continuity webinar.
We’ll cover
- Real-world case studies: What recent incidents at Amazon Web Services, M&S, Heathrow/Collins Aerospace, Jaguar Land Rover, Harrods and Adidas reveal about where things go wrong – and how businesses successfully recovered.
- Getting ahead with suppliers: Essential clauses and conversations to have with your vendors now – from escalation points and update protocols to liability frameworks and sub-contractor accountability.
- Keeping customers with you: Effective communication strategies to clearly manage expectations and offer fair remedies that protect both reputation and revenue.
- Your first 48 hours: The practical actions that matter most when an incident occurs – from insurer notifications and contract reviews to regulator communications and managing and communicating with customers.
Who should attend
This webinar is designed for leaders and decision-makers in UK SMEs and scale-ups who rely on digital infrastructure – including founders, CEOs, COOs, finance directors, in-house legal teams and DPOs in tech, SaaS, e-commerce and digital services businesses.
Why watch?
Get a practical and concise framework to help your business:
- Weather supplier failures or cyber incidents effectively
- Limit commercial damage and operational disruption
- Maintain trust with customers and investors during a crisis
- Build resilience into your business operations before incidents occur.
